What Makes a Great Landlord—and a Great Tenant

Whether you’re handing over the keys or receiving them, a good rental experience depends on both parties showing up with respect, responsibility, and communication. Here’s what separates the great from the… not-so-great on both sides of the lease—with a focus on Ontario laws and best practices.

👨‍💼 What Makes a Great Landlord?

1. Clear Communication

Great landlords respond promptly and respectfully to questions or repair requests. Under Ontario law, landlords must provide proper written notice for most actions—especially entry or eviction—so clear communication is key.

2. Proactive Maintenance

In Ontario, landlords are legally responsible for maintaining the property in a good state of repair—even if the lease says otherwise. Great landlords stay on top of maintenance, respond quickly to repair requests, and conduct seasonal upkeep.

3. Fair & Transparent Policies

Lease agreements must follow the standard Ontario lease format, and landlords can’t enforce illegal clauses (like demanding post-dated cheques only, or no guests). A good landlord follows the rules and sets clear, legal expectations from day one.

4. Knows the Residential Tenancies Act (RTA)

A great landlord understands the RTA and their legal obligations—from how much notice is required before entering a unit (at least 24 hours in writing) to when (and how much) they can raise rent. Staying informed helps avoid legal issues and builds trust with tenants.

5. Invests in Quality

Good landlords know that durable, functional features save money in the long run. Tenants in Ontario expect safe, well-maintained living spaces, and spending smart on upgrades can help attract and keep great renters.

🧍‍♀️ What Makes a Great Tenant?

1. Pays on Time

Ontario tenants are expected to pay rent in full and on time. If there's ever an issue, communicating with the landlord right away can sometimes help avoid legal action (like an N4 notice to end tenancy for non-payment).

2. Respects the Property

Good tenants keep things clean, avoid damage beyond normal wear and tear, and follow the rules outlined in the lease and under Ontario law—such as not changing locks without permission or improperly subletting.

3. Good Communication

Great tenants notify landlords about issues promptly (like leaks or damages) and stay respectful in their communication. This helps avoid small problems becoming major repairs.

4. Follows the Lease and the Law

A great tenant reads and understands the lease terms—and also knows their rights under the RTA. They don’t withhold rent over disputes, and they know their landlord can’t just enter without proper notice or permission.

5. Leaves the Place in Good Shape

When moving out, great tenants provide proper notice, clean the space, and return keys. They also document the condition of the unit—just like a great landlord would—which helps ensure a fair return of the security deposit (or key deposit, since Ontario doesn’t allow traditional damage deposits).

🏡 It’s a Two-Way Street

The best rental experiences happen when both landlords and tenants understand their rights and responsibilities under Ontario law. Mutual respect, clear expectations, and honest communication can make the rental process smoother and more enjoyable for everyone involved.

📱Let me know if you'd like links to official Ontario RTA resources, my helpful Tenant Welcome Package, guidance on finding the perfect rental, or 5 start tenants!